When I spoke with Nathan Wood in 2017, he kept returning to a simple problem: technology can be ready long before the team is. The harder work is aligning incentives, workflow, and measurement so better information actually changes what people do.
Better tools do not erase weak incentives
Nathan described BIM value differently across projects, from field coordination to quantity and cost management, because each team was trying to solve a different problem. He asked, "What's in it for me?" If one party carries the effort and another collects the benefit, adoption gets fragile no matter how good the software looks.
Measurement has to protect learning
Nathan warned that teams talk about waste and productivity without always knowing their starting point. He then gave the sharper rule: "measure it to learn, not measure it to blame." Once data becomes a blame tool, people have a reason to hide what the system should have surfaced.
Start with one handoff
A better place to begin is one recurring handoff where the team loses clarity, then ask who creates the information, who uses it next, and what each person gains from keeping it accurate. BIM can support that work, but the tool cannot supply the alignment by itself.